We offer free UK shipping to al orders over £99. For all other orders we offer a discounted flat rate shipping based on your geographical location and the size of your parcel. Our shipping rates are as follows:
International shipping rates vary per destination and package weight, averaging around £10-£12, higher for express or tracked international shipping options.
Where possible we always send items tracked and signed for, your tracking information will be supplied when the dispatch notice is sent.
Please allow 3-5 working days for order processing and dispatch of your order.
If you aren’t completely satisfied with your purchased products please get in touch. We accept returns of all full price products, in an unused condition within 14 days of receipt. We don’t issue refunds for sale items or made to order items, however, a credit note or exchange can be arranged.
To let us know you’re returning something, please get in touch by email at firstname.lastname@example.org
If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. In the unlikely situation that there is a faulty or damaged item, please contact us asap and we will arrange return shipping and replacement of the item where possible.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item and have processed the refund or store credit note.